Group Events

The CQI Community Group coordinates events throughout the year for networking, learning, and sharing. All are welcome to attend. Please see below for upcoming events and registration information. E-mail for any questions or if you’d like to join our planning committee.

CQI Community Event: "Going Beyond Surveys for Feedback"

Please join us for our December CQI Community Event, Going Beyond Surveys for Feedback, presented by Melissa “Missy” Greathouse on Friday, December 17, 2021 from 10:00 a.m. – Noon (CST).

Register via the following link:

When facilitating CQI processes (e.g., identifying community needs, designing outcome evaluations, developing and implementing improvement plans), often the voice of the individual who the program is supposed to serve is lost. Including the voices of individuals with lived experience in every stage of the improvement cycle are essential to ensure the change sought will make a difference, be effective, and address their needs.

In this session, participants will receive an overview of additional methods such as town halls and focus groups outside of surveys they can use to collect feedback from their current stakeholders. There will also be time for breakout groups where attendees will have an opportunity to share ideas and strategies of how they are currently or planning to engage stakeholders in their CQI process. Participants will leave the session with concrete strategies for how to take the next steps forward.

Melissa “Missy” Greathouse serves as the Executive Director of Dispute Resolution Institute, Inc. Missy is a licensed attorney, mediator, trainer, and social worker. She is very active in various organizations throughout the country focused on mediation and other alternative dispute resolution methods. Currently, Missy serves as the CLE Coordinator and Past Chair of the Illinois State Bar Association’s Alternative Dispute Resolution Section Council. Nationally, she serves as the Southern Illinois Regional Chair of the American Bar Association’s committee Women in Dispute Resolution. Additionally, Missy is an adjunct clinical assistant professor at Southern Illinois University School of Law, teaching Mediation Skills. She received a Bachelor of Science in Social Work from Saint Louis University, and a Juris Doctor degree from Southern Illinois University School of Law.