Abigail Eskenazi

Abigail (Abby) Eskenazi, MPP is a Research and CQI Associate at James Bell Associates. Abby has engaged in the planning and implementation of continuous quality improvement (CQI) projects for over five years, focused on several topics including infant safe sleep, child development, and family engagement. She is trained as an Improvement Advisor through the Institute for Healthcare Improvement Breakthrough Series College. Prior to working at James Bell Associates, Abby was the Maternal, Infant, and Early Childhood Home Visiting (MIECHV) Quality Improvement Coordinator at the Wisconsin Department of Children and Families. She earned her master’s in public policy, focusing on program evaluation, advanced statistics, and survey design in early childhood policy. In her spare time, Abby enjoys hiking and baking with her husband, and snuggling with her orange tabby cat, Gus.

Adam Stout

Adam Stout is a nine-and-a-half-year veteran of the child welfare work force, including almost five years in CQI. He enjoys creating projects in areas not previously considered, including employee retention and case assignment process improvement. He has mentored new child welfare workers as a caseworker and as a CQI ambassador, and he continues to advise new CQI staff. His essential goal is to make the work easier, more efficient, and more understandable, while helping to maintain a high level of quality. He holds a Bachelor of Social Work degree from Cleveland State University and a Data Analytics Professional Certificate from Cuyahoga Community College.

Alison Wagner

Alison Wagner (AM, LCSW) is a licensed clinical social worker and quality improvement practitioner based in Chicago, IL. She utilizes her foundational training in direct service to inform efforts to improve the effectiveness of human service programs across a variety of settings, including healthcare, community mental health, residential treatment, foster care home study assessment, and research in community-based medical and mental health programs. She has dedicated the past 10+ years of her career to ensuring that youth and families in marginalized communities receive high quality mental health services informed by the best policies and evidence-based practices in the field. Alison holds a bachelor’s degree in Psychology from the University of Illinois at Urbana-Champaign and a Master of Arts degree in Social Service Administration from the University of Chicago Crown Family School of Social Work, Policy, and Practice. She completed a post-master’s certificate in Program Evaluation through the Brown School at Washington University in St. Louis. Outside of work, Alison spends her free time traveling and hiking with her dog, Jenna.

Anita Larson

Anita Larson began her public service career in 1989 as a case worker for Hennepin County in the Minneapolis-St. Paul metro area, serving low-income clients who were homeless, recently incarcerated, chemically dependent and having experienced multiple life traumas. Over the next 16 years Anita moved to training and supervision positions, working in different service areas, and earned her master’s degree in Health and Human Services Administration from St. Mary’s University of Minnesota, eventually taking a position in Planning and Analysis. Subsequent opportunities centered on data use in measurement and evaluation as the amount of administrative data grew exponentially in all service sectors including child welfare, corrections, public health, and human services. These opportunities included the management of the Minn-LInK Project at the University of Minnesota and leading the construction of the federal, SLDS-funded Early Childhood Longitudinal Data System in the state of Minnesota. During this time, she also earned her doctorate in Public Administration from Hamline University in Minnesota. Her research, publications and presentations have revolved around the importance of data use, knowledge diffusion, and developing data literacy to improve outcomes, but more broadly on the essential value of inquiry – both quantitative and qualitative – to inform leadership, practice, and policy (both organizational and governmental) to provide the best possible human outcomes. Cultivating this intellectual curiosity, confidence, and the skills to engage in inquiry in practice is also a cornerstone of her teaching philosophy. In her most current position at Nexus Family Healing, she is dedicated to the diffusion of these values and practices to all staff in her support of its rapidly growing services.

April Wall-Parker

April Wall-Parker, M.S., is a Research Coordinator in the Organizational Performance Department at Pressley Ridge. As such, she supports the research, program evaluation, and quality improvement efforts within the organization. This includes analyzing data, creating annual outcomes reports, selecting evidence-based models, assisting programs in using their data to improve decision- making, presenting at conferences, and publishing research articles. She also currently serves as the Research Committee Co-chair and Board Member for the Association of Children's Residential and Community Services (ACRC). Her research interests include developing equitable research practices, ensuring that the voices of vulnerable populations are heard in research processes, and utilizing data to improve program practices. She has experience presenting at a number of regional and national conferences including the Association of Children's Residential and Community Services, Family Focused Treatment Association, the Coalition for Juvenile Justice, the Eastern Evaluation Research Society, the American Society of Criminology, and the Academy of Criminal Justice Sciences.

Gabrielle (Gabby) Caroselli

Gabrielle (Gabby) Caroselli is the Quality and Outcomes Regional Manager for Nexus Family Healing, a behavioral health organization providing residential, community-based, and foster and adoption services across the US. While only formally in the quality improvement space for a few years, Gabby has worked on quality improvement projects throughout her career in the capacity of Operations Manager for nonprofits and for-profit entities. She has led multi-disciplinary teams across the early education, restorative justice, and behavioral health fields. She understands the value in managing projects and processes, and believes strongly in the development and investment in staff. Gabby holds a Bachelor’s Degree in International Relations from Boston University and a Master’s of Education from George Mason University. Outside of work, she currently sits on the Associates Board for Pilot Light, a food education nonprofit, and in her free time enjoys traveling, cooking, walking her opinionated Coonhound, and is currently learning to speak Italian.

Kimberly Lohrfink

Kimberly J. Lohrfink, PhD is a Senior Research Coordinator in the Organizational Performance Department at Pressley Ridge. She assists the director with maintaining and coordinating research and evaluation activities for Pressley Ridge, supports the quality improvement activities of the organization, and leads the organization’s current data literacy initiative. Kimberly earned a doctorate in Applied Developmental Psychology from the University of Maryland, Baltimore County. Her recent research interests include relational health, underserved and underrepresented populations, and maternal and child health and well-being. She has over 25 years of research experience in social science and education, and has presented at a variety of regional and national conferences, most recently for the Family Focused Treatment Association.

Kyle Eaton

Kyle Eaton joined Meritan in October 2015 as the Strategic Information Improvement Analyst, bringing over a decade of government and nonprofit experience along with him. Since March 2017, Kyle has served as the Quality Improvement Officer. Kyle directs company wide compliance initiatives including quality assurance, incident management, and accreditations. He also chairs the Safety and Continuous Quality Improvement committees as well as managing the employment assistance program. Kyle earned his Bachelor of Arts in Criminology and Criminal Justice from the University of Memphis in 2006. In 2015 Kyle earned his Master of Public Administration with a concentration in Nonprofit Administration along with his Certificate in Philanthropy and Nonprofit Leadership from the University of Memphis. He is a member of the American Society for Public Administration, the Society for Corporate Compliance and Ethics, and the Tennessee Conference on Social Welfare. Kyle serves as the chairman for both the Leadership Germantown executive board and the Germantown Historic Commission. Kyle is a member of the Germantown Education Commission, the president of his HOA, a representative for the Shelby County Community Justice Panel, and a tnAchieves mentor. Kyle is a 2019 graduate of Leadership Germantown and is certified by Labor Relations Alternatives as a serious incident investigator. Kyle was recognized as one of the Memphis Business Journal’s 40 Under 40 in 2020 and received Germantown’s Jo Reed Community Service Award in 2022. In his free time Kyle enjoys spending time with his family, coaching his son’s baseball team, and cheering on the Atlanta Braves to another World Series title!

Lara Raper

Lara Raper’s passion for over 30 years is to provide best practice, high quality and supportive services to families in need. She grew up in a close-knit family and community, which instilled in her the drive to help others. Lara is a lifelong learner who is always looking at ways to improve herself professionally and personally. Lara has been married to her husband Ron for 24 years and they have two amazing children together. Through her employment at The Baby Fold, she has built a reputation of someone who gives her all, provides good support, has an open door to all and someone who strives for high quality, best practice in all they do at the agency. Being a part of the CQI community has been an amazing experience and she would love to give back by becoming a mentor.

Martha Mann

Martha Mann is the Director of Strategic Performance at Maryville Academy. In her current role, she coordinates the Performance and Quality Improvement Activities for the Agency, participates in program compliance, best practices, and risk management activities, and facilitates the accreditation process through the Council on Accreditation. Her clinical and management experience are in child welfare, post-adoption services, and child development services. She has been employed with Maryville Academy since April 2022, but was the Senior Director of Performance and Quality Improvement at Catholic Charities for 6 years, and has been a Licensed Clinical Social Worker since 1999.

Melissa Curtis

Melissa Curtis received her Bachelor of Fine Arts (BFA) in Painting from the University of Illinois at Urbana-Champaign. She worked for over 3 years at Alden Town Manor, a nursing and rehabilitation center where she was introduced to the concept of Quality Assurance. In 1999, Melissa joined Lawrence Hall to assist in launching a new team-based approach to implementing a Continuous Quality Improvement model. She has been leading the CQI process at Lawrence Hall since 2004. Melissa supports and meets with all agency QI teams; systematically collects, aggregates, analyzes, and communicates data; develops data collection tools, databases, dashboards, and reports; provides training and capacity building in CQI concepts with organization staff, is the lead coordinator for the agency’s COA reaccreditation process; and creates a visual data reports for Lawrence Hall.

Rebecca Schedin

Rebecca (Becky) Schedin joined the University of Chicago in 2018 with an extensive background in quality improvement. She has worked as a senior administrator in social and health services over the past decade, partnering with leadership in order to shape strategic initiatives and meaningful outcomes measures, before stepping into a role of Operational Excellence (OE) Partner for the Biological Sciences Division in 2021. In this role, she works across multiple departments and teams to identify and facilitate collaborative improvement opportunities across the Biological Sciences Division. Becky is passionate about supporting and engaging teams and leveraging data to inform decision-making. Becky holds a master’s degree in Public Policy and Administration with a specialization in Health Services Policy from Northwestern University as well as bachelor’s degrees in Psychology and Sociology from DePaul University.

Sandra Crasko

Sandee Crasko has spent her professional life in healthcare and human services, focusing on Quality Improvement, Accreditation and Compliance in a variety of settings and with numerous accrediting and regulatory bodies. Having served as Vice President for Home and Community-Based Services at a local senior service agency, she has a deep appreciation for working with staff across locations, shifts and the challenges of engagement and compliance without direct contact. Prior to that, Sandee spent years in program administration as a licensed nursing home administrator, giving her a strong understanding of state regulations. Sandee holds a Master's degree in public health, and brings significant experience in evidence-based practices, outcomes, and articulating impact in communities.

Suzanne Robinson

Suzanne Robinson is currently the Director of Data Management and Performance Improvement with Heartland Human Care Services. In this role, she leads the organization’s data strategy for centralized participant data and the organization’s performance management system. Previously Suzanne was a Project Manager on a Quality Improvement team within HHCS. In this role she focused on continuous improvement of data quality through learning facilitation, cross-teams collaboration, and fostering data ownership. Her graduate degree from University of Illinois at Chicago focused on measurement, evaluation, statistics, and assessment, and sparked her interest in the power of program evaluation to make meaningful change to improve program participants’ lives. Over the last 16 years she has worked with data in many aspects, including creation of data collection tools, data system management and administration, creating data quality monitoring processes, developing system training curriculums, analysis, and program evaluation. Whenever she is not working on CQI, Suzanne can be found with her family exploring museums or hiking.

Tina Ruiz

Tina Ruiz, MSW, LCSW is the Vice President of Quality Improvement, Impact and Analysis at UCAN. She is a highly skilled leader, strategic thinker, problem solver and gets people thinking differently about data. She champions finding better, more refined ways of working, and innovating processes so they reach their full efficiency. She believes in engaging all levels of an organization in quality improvement. Tina has worked in the social services industry for 25+ years with over 15 years of experience serving in the Quality Improvement and Risk Management space and has considerable expertise in supporting child welfare and outpatient mental health programs. Tina received her Bachelor of Arts degree from Marshall University in Huntington, West Virginia, and her Master’s in Social Work from Loyola University of Chicago.

Valerie Bundy

Valerie Bundy, the PQI Director at Spero Family Services, brings over 20 years of experience in the Illinois Child Welfare system. Starting as direct service provider in residential settings, she transitioned into supervision, eventually specializing in quality improvement.  Valerie's passion lies in simplifying data, helping teams implement quality improvement and identify process inefficiencies. Valerie's commitment to collaboration and best practice has led her to serving as an EAGLE reviewer. 

Vanessa V. Klodnick

Vanessa V. Klodnick, PhD, LCSW is a nationally recognized implementation scientist in youth and young adult community mental health. Dr. Klodnick empowers agencies across the US to implement continuous quality improvement practices to better understand, improve, sustain and grow innovative programming. Dr. Klodnick leads/co-leads several federal, state, and foundation-funded mixed-methods studies, trains providers, and publishes widely in academic and practice literatures. Dr. Klodnick recently transitioned fully into a Research Scientist role at the Texas Institute for Excellence in Mental Health at UT-Austin after serving in program evaluation and research roles for 17 years in Thresholds Youth & Young Adult Services in Chicago, IL. Dr. Klodnick earned her PhD at The University of Chicago Crown Family School of Social Work, Policy & Practice, her masters at The University of Texas at Austin Steve Hicks School of Social Work; and is a licensed clinical social worker in the State of Illinois. Vanessa loves a good ghost story and running in Chicago’s alleys.

Wendy Patterson

Wendy Patterson has worked in Human Services for almost 25 years, with experience working with early childhood programs all the way to senior programming. She has a background in direct service but has primarily focused on administrative aspects for the past 14 years. Wendy currently works at Lutheran Family Services, which is a multi-service organization providing services across Nebraska and other Midwest locations, as the Assistant Vice President of Performance and Quality Improvement. She is passionate about work that assists in providing a strong foundation so that those providing direct service are supported through strong quality improvement processes. She has an educational background that includes a Master’s in Social Work, a Master’s in Public Administration, and a Doctorate of Education in Interdisciplinary Leadership. Wendy has been a volunteer with the Council on Accreditation (COA) for over 12 years and serves as a Peer Reviewer, Team Leader, and Commissioner. She enjoys the review process and seeing the great work that is occurring across the field. In her spare time, Wendy loves watching movies and traveling, and often combines the two passions by visiting film locations during her travels.

Amanda Burton

Amanda Burton is from Kentucky and has been living in Chicago since 2019, when she participated in a service year after graduation. Though she has only officially been in the workforce for about 5 years, she juggled many jobs throughout college and amassed experience in many sectors such as social services, teaching/tutoring, office management, retail, editing, academic support, and research. Most recently, she has worked as the Manager of Data Analysis and Management at Catholic Charities for the last 4 years.

Ana Alcantara

Ana Alcantara is a recent MBA graduate (concentration: Non-Profit Management) from Touro University Worldwide. She has 2 years of experience in the Quality improvement field and over 5 years of administrative experience.

Ana Wacker

Ana Wacker is a public health professional with over 6 years experience in the field. Since earning her degree in Public Health from the University of Minnesota, Duluth she has enjoyed working in both government agencies and non-profit organizations to provide support to communities. Ana has worked on teams focused on topics ranging from sexual health to food access, and has recently found an interest in utilizing data to improve program quality and outcomes. In her free time she loves spending time with her chocolate lab, Rocco and traveling with her husband.

Anne Konen

Anne Konen began a new position in February 2024 with the Wisconsin Alliance for Infant Mental Health as the Professional Development Manager for the Healthy Minds Healthy Children initiative. Previous to this she worked for two years as the Workforce Development Manager for Caregiver Connections in Illinois. She is a licensed social worker with close to 20 years of experience in the areas of child welfare, early intervention, family support, and early childhood education. Anne was an Early Childhood Mental Health Consultant in Chicago for over ten years where she worked directly with child care providers, center staff, and home-based family child care providers, to promote and support social-emotional development, understand behaviors and developmental needs of children, and prevent challenging behavior in young children ages birth to five years old. This work involved providing consultation and observation, sharing information and resources, supporting communication and relationship building with families, and education and training. In her role with Caregiver Connections she supports the onboarding and professional development of mental health consultants across the state.

Bridget James

Bridget James is a Quality Compliance Manager in the Quality, Compliance, and Data team at LSSI. She is a licensed social worker and has over 14 years of experience working in Head Start, running an intake line for a community action social service program, providing mental health outpatient services and most recently transitioning to assisting LSSI with continuous quality improvement. Bridget is trained in LEAN Six Sigma and was designated by organization leadership as “LEAN Pro” to help her peers implement LEAN processes. She has additional training as a Results Oriented Management Accountability or ROMA Implementer in her prior organization to help establish logic models, outcomes and reporting. She used both those trainings to help lead quality improvement projects that resulted in positive change in the organization. Bridget is passionate about making the connections between data and the day-to-day work that employees do each day in order to encourage both the organization and employee to keep growing.

Ethan Owens

Ethan Owens has worked in child welfare for 9+ years. Ethan accepted a Quality Improvement specialist with Saint Francis in March of 2022 and has been with Saint Francis Ministries since November of 2019. Ethan is looking to learn and expand skills that will help their company move forward.

Haley Simpson

Haley Simpson received her bachelor’s degree in social work from the University of Illinois Champaign- Urbana and her Master’s degree in social work from the Brown School of Social Work at Washington University in Saint Louis. She also earned her clinical license while focusing on trauma treatment for biological parents, children and youth within the child welfare system. Ms. Simpson served as supervisor of the High-Fidelity Wraparound Program assisting family reunification and the HALO (Healing and Loving Oneself) program for youth at risk or involved in trafficking. Ms. Simpson has experience implementing Quality Improvement initiatives and conducting Utilization Reviews of cases to ensure clients are receiving quality care. Since joining FCURP Haley Simpson has enjoyed the opportunity to focus on strengthening child welfare practice to improve outcomes for children and families. With her clinical background, Ms. Simpson takes a special interest in mental, emotional, and behavioral needs of children in child welfare. As being a part of developing and growing the HALO program, she is particularly passionate about the youth most vulnerable to trafficking. Ms. Simpson also takes interest in utilizing research methods to improve equity among organizations. She was able to practice these skills as a founding member of her agency’s Diversity Equity and Inclusion Committee. Overall, Ms. Simpson is passionate about research-informed practice and practice-informed research to achieve successful outcomes for families.

Hannah Dunham

Hannah Dunham is the Chief Performance & Quality Officer at Thompson Child & Family Focus since September 2017. Hannah oversees performance and quality improvement processes for the nonprofit organization including client rights, outcomes and evaluation, compliance with internal and external standards, complaint resolution, and learning and development. As a Licensed Clinical Social Worker, prior to Thompson, Hannah worked for more than 16 years with youth and families in the mental health/substance use, child welfare, and/or juvenile justice system. Hannah earned her Bachelor’s degree in Sociology from UNC-Chapel Hill and her Master’s degree in Social Work from NC A&T State University and UNC-Greensboro. Hannah’s 'why' includes a passion for helping others and ensuring that those in need receive access to the highest quality care.

Jamara Knight

Jamara Knight, MA, works with Early Impact Virginia supporting home visiting models and sites across the state. She has worked in home visiting for over a decade first as a home visitor, then as a supervisor and is a staunch advocate for two generation approaches. She is the mommy of two young boys and an old grouchy cat.

James Viele-Assman

James currently works as a quality assurance specialist at Saint Francis Ministries, providing reports for multiple programs within the agency and externally.

Jennifer Hostetler

Jennifer Hostetler, LMSW is a Quality Program Manager for BenefitBump, a benefit navigation company. She obtained her Master's in Social Work and initially spent time working in clinical settings with disadvantaged youth and children in foster care. In 2012, she started her work in quality assurance working for the State of South Carolina reviewing Children's Division cases. She has experience in both startup and government settings and specializes in ensuring compliance with company standards and federal policies while enhancing participant experiences. She currently works to collaborate across departments, implement QA tools, and analyze data to drive continuous improvement. Adept at leading audits, proposing innovative solutions, and achieving significant time and efficiency gains. With a passion for helping children in foster care, she and her family have spent time fostering newborn babies. In her free time, she enjoys spending time with her family, running, and yoga.

Jessica Farmer

Jessica is a Continuous Quality Improvement Associate Manager and has over 20 years of experience in the field of child welfare. Her previous experience includes working in Residential Treatment as a supervisor and as the Quality Improvement Compliance Coordinator for a child welfare agency. She joined the Family First team through the University of Illinois, School of Social Work in March of 2022 as an Implementation Support Specialist and has recently started a position as the Family First Continuous Quality Improvement Associate Manager. The Family First team works with contracted agencies who provide evidence-based interventions to families and youth who are at imminent risk of entering foster care. In her new role, she will use data to improve utilization of services and support the implementation of Family First in Illinois. Jessica has a Master of Social Work degree from the University of Illinois.

Jonathan J. Booher

Jonathan J. Booher is the Continuous Quality Improvement Supervisor at the Summit County Juvenile Court, Akron, OH. Under the direction of Judge Linda Teodosio, he is responsible for supporting probation case managers through training, observing, and coaching in evidenced-based practices. Jonathan takes an objective look at the probation services delivered to youth and formulates innovative case plans that address driving vulnerabilities using evidenced-based interventions. Passionate about education, Jonathan participates in the Ohio Supreme Court Judicial College and is certified to train on Carey Guides, Brief Intervention Tools and the Ohio Youth Assessment System. Jonathan brings 27yrs. of experience in juvenile justice and holds a Bachelor of Arts in Criminal Justice Studies from Kent State University.

Joseph Bruns

Joseph Bruns prefers to be called "Joe", as Joseph is what he is called by his wife and as a kid by his mother when he is in trouble. He was born raised in Southwest Ohio and enjoys traveling with his wife and son when the budget allows. He believes that you should never stop learning something new and that you should challenge yourself. This is why two years ago he changed career paths from doing case work in the various stages of child protective services for almost 20 years to doing Quality Improvement. He looks forward to learning in growing in the CQI community.

Kasey Doyle

Kasey Doyle is a current employee for the State of Indiana. Most of her historical work was completed in finance. Kasey has a degree in Psychology. Kasey is currently contemplating a Masters in IT specific to Data Analysis. Kasey uses process improvement not only in her day to day in her direct employment, but practice daily in her personal life.

Kendra Kennedy

Kendra Kennedy is the Director of Quality Assurance at ComWell where she has worked for the last seventeen years. Kendra originally started her career as a mental health therapist, and has progressed through the spectrum of community behavioral health working as a crisis coordinator and a care manager before moving into administration. Kendra has her Masters of Science in Clinical Psychology from Eastern Illinois University. In her current role, she oversees Continuous Quality Improvement, Accreditation of the agency, and grant reporting and evaluation for the agency, specifically the CCBHC and RCORP-CHS grants. She is committed to ensuring ComWell is a high quality organization providing services in Southern Illinois. In her free time, Kendra enjoys spending time with her family and friends, being outside, and volunteering with the Girl Scouts.

Kris Barnekow

Kris serves as Continuous Quality Improvement Lead at WI-AIMH and is Associate Professor Emeritus at the University of Wisconsin-Milwaukee (UWM). She received a baccalaureate degree in Occupational Therapy from UWM, a master’s of science degree in Human Learning and Development from UWM and a doctorate of philosophy in the Therapeutic Science track, Department of Kinesiology from the University of Wisconsin-Madison. The focus of her doctoral dissertation was maternal-infant attunement, and this research was guided by Kraemer’s Psychobiological Attachment Theory where she focused on infant capacities that fostered attunement with their mother. While completing her doctoral work, Kris served children and families in Wisconsin’s Birth to Three Program. Because of her work with Dr. Kraemer, Kris understood the significant role relationships play during early development. She and Dr. Kraemer co-authored a paper in 2005 that outlined Psychobiological Attachment Theory as a frame of reference for pediatric occupational and physical therapists who serve children and families in early intervention settings. Since then, Kris has integrated an early childhood mental health approach in her research, teaching and service. Kris holds Infant Mental Health Endorsement in Wisconsin and is committed to work that enhances the lives of young children and their families.

Quinette Hobson-Robb

Quinette Hobson-Robb is the Compliance and Quality Assurance Analyst at the McHenry County Mental Health Board. She is a Licensed Social Worker, who completed her master's in social work at Aurora University. Quinette has a background in behavioral health case management and therapy. The idea of impacting larger groups of individuals through quality service delivery drew her to the macro side of social work with a focus on compliance. Quinette enjoys reviewing program outcomes and identifying areas to focus quality improvement efforts. She likes developing relationships with Network Providers to improve collaboration.

Tyla Ricks

Tyla Ricks is a Continuous Quality Improvement (CQI) Specialist at Ready for School, Ready for Life in Greensboro, NC. Tyla recently graduated from the University of North Carolina at Greensboro with a Ph.D. in Human Development and Family Studies. Although this role as a CQI specialist is new to her, working with children and families has always been a passion.